How to make a deposit
To add funds to your account:
Log into your account.
Select the Deposit option.
Choose your preferred payment method from the available options.
Enter the amount you wish to deposit.
Follow the security steps and confirm the transaction.
Available Payment Methods, Fees, and Limits
All details regarding your specific account are dynamic and can be viewed directly on the site:
Payment Methods: When logged into your account, go to the Deposit page, on the top right of your screen. If a specific method isn't shown, it is currently unavailable.
Fees: Most deposits are free, but if a fee applies to a specific provider, it will be clearly displayed on the Deposit page before you confirm the transaction. We also recommend you check with the payment method provider for any handling fees.
Min/Max Amounts: You can view the exact minimum and maximum limits for each method on the Deposit page.
Rolling Deposit Limits: Deposit limits are calculated on a rolling period basis. All deposit limits are all calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day.
Example: if you set a daily limit of 100 US$ at 14:00 CET on Wednesday and make a deposit of 100 US$, you’ll be able to make your next deposit after 14:00 CET the following day.
How long do deposits take to process?
The total processing time depends on the method used and potential external factors like financial institution speed:
Standard Deposits: Most deposits reflect within minutes to a few hours. In some cases, processing may take up to 6 hours.
Credit Card Deposits: Pending credit card deposits typically settle within a few hours, and funds should reflect shortly thereafter.
Cryptocurrency Deposits: Cryptocurrency deposits usually reflect within a few minutes to about an hour after the transfer is completed.
Bank Transfer Deposits: Bank transfer deposits can appear within minutes but may take up to 6 hours and up to 12 hours on weekends or holidays depending on processing conditions.
Note: If a deposit is "Pending," do not attempt it again immediately to avoid duplicate charges. If a deposit remains pending for over 6 hours, verify your bank details and get proof of payment so we can look into it.
What is Pending status for Deposit?
A pending status is normal for your deposit and indicates that the bank or payment provider is completing required authentication or processing. For credit card and bank transfer deposits, pending statuses typically resolve within a few hours, but may take up to 24 hours.
How do I troubleshoot deposit issues?
If your funds are not appearing in your account, follow these troubleshooting steps:
Review Confirmation: Check your payment provider’s confirmation to ensure the transaction was successful.
Verify Details: Confirm that the bank details used match the current ones on the Deposit page.
Allow Time: Wait up to 6 hours for the deposit to reflect.
What are the important security rules for deposits?
To ensure the security of your account, please adhere to the following policies:
Third-Party Payments: You must only use payment methods registered in your own name. Third-party payments are not accepted. If detected, documentation will be required to verify ownership, and the account may be restricted.
CVV/CVC2/CID Codes: This is the 3 or 4-digit security code found on your card. If it is not visible on your physical card, check your banking app.
Statement Descriptors: Charges may appear on your bank statement under the name of the payment service provider rather than the specific website name.- Why Descriptors Vary: Merchants often use multiple payment processors, each with its own unique descriptor. This is why the name on your statement may differ between transactions. Additionally, descriptors may appear in different languages or formats depending on the processor.
What to Do If Merchant Name Is Not Visible: If your statement only shows a generic entry, wait for the full details to update. Once visible, take a screenshot including the date, time, merchant name, and transaction amount. Use this information for any necessary investigations.
Merchant Name Visibility: The merchant’s brand name will not appear on your statement. Instead, the descriptor will always reflect the payment processor handling the transaction, which is standard industry practice.
Currency Conversion: Your statement may show a different currency if the provider applies an exchange rate during processing.
Correct Bank Details: Always use the current bank details listed on the Deposit page. Sending funds to outdated accounts may cause processing failures.